Refunds

Last updated 10 November 2026

No refunds

We don't give refunds. Your membership opens the whole library as soon as you pay, so we can't take it back once it has started. This applies to first payments and renewals, monthly and yearly.

Please watch the free samples before you join, to see whether the videos are right for you.

Cancelling

You can cancel at any time from your account to stop future renewals. You keep access until the end of the period you paid for. We don't refund unused time.

When we do refund

• A mistake on our side: if you were charged twice or charged by mistake, we refund that charge.
• Where we can't sell: if your billing country is Japan, or another country where the membership isn't available, we cancel the membership and refund your payment.
• If we stop offering it in your country: we refund the part you've paid for and haven't yet used.

Your legal rights

Some countries give consumers rights that a seller can't remove, such as a right to cancel an online purchase within a set time. Purchases are sold through Link, which applies those rules where the law requires them. Nothing on this page limits those rights.

Questions about a charge

Use the contact form with the email address you joined with. You can also ask Link support, which handles receipts and charges.